WORK COMPETENCES AT WESTERN BANK DISCOUNT

The research aimed to identify the generic work competences in the staff of the Vice Presidency of Compensation and Development of the Western Bank Discount. Authors were consulted such as Alles (2008), Tobon (2006) and Hay Group (2004), among others. The research is descriptive, non-experimental, transactional and field design. The population consisted of twelve (12) subjects belonging to the vice presidency. It was applied a questionnaire of thirty (30) items, validated by the trial of three (3) experts, with 0.92 reliability by Cronbach alpha coefficient. It is concluded the employees of the vice presidency have a high level of the generic work competences customer focus, teamwork, effective communication, innovation, emotional intelligence and making decisions. It is strength for the institution, because staff with those competences contributes doing the best for the development of the institution.