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Academic Journal

Understanding and Improving Consumer Reactions to Service Bots.

Subjects: *CUSTOMER services; *CONSUMER attitudes; *ARTIFICIAL intelligence

  • Source: Journal of Consumer Research. Dec2023, Vol. 50 Issue 4, p848-863. 16p.

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Academic Journal

Who Should Own the Data? The Impact of Data Ownership Shift from the Service Provider to Consumers.

Subjects: *BIG data; *CUSTOMER services; *DATA protection

  • Source: Journal of Management Information Systems. 2023, Vol. 40 Issue 2, p366-400. 35p. 18 Diagrams, 3 Charts, 2 Graphs.

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  • 1-10 of  161,615 results for ""CUSTOMER services""