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On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

• Authors : Cristina López; Rocío Ruíz-Benítez; Carmen Vargas-Machuca

Subjects: city logistics; technological innovations; environmental sustainability

• Source: Sustainability, Vol 11, Iss 5, p 1413 (2019)

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Technology Transfer Assessment in Regional Business Contexts

• Authors : Antonio O. Martín-Martín; Victor A. Bañuls; Rocío Ruiz-Benítez

Subjects: university–industry collaboration; technology and knowledge transfer; commercializationagris

• Source: Sustainability; Volume 15; Issue 15; Pages: 11680

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Managing service recovery processes: the role of customer's age / Vartotojų amžiaus įtaka paslaugų vertinimui

• Authors : Jesús Cambra-Fierro; Juan M. Berbel-Pineda; Rocío Ruiz-Benítez

Subjects: Service recovery; customer satisfaction; loyalty

• Source: Journal of Business Economics and Management, Vol 12, Iss 3 (2011)

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Podemos fidelizar clientes inicialmente insatisfechos

• Authors : Jesús Cambra-Fierro; Rocío Ruiz-Benítez; Juan M. Berbel-Pineda

Subjects: Political science (General); JA1-92; Social sciences (General)

• Source: Revista de Ciencias Sociales, Vol 17, Iss 4, Pp 643-657 (2011)

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'Does the Customers' Educational Level Moderate Service Recovery Processes?'

• Authors : Jesús J Cambra Fierro; Juan M Berbel Pineda; Rocío Ruiz Benítez ...

• Source: http://www.ijbssnet.com/journals/Vol_2_No_21_Special_Issue_November_2011/8.pdf.

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