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Academic Journal

The Role of E-Satisfaction in Influencing Online Repurchase Intention on Marketplace Sites in Indonesia

Authors : Bunga Chaniago; Lizar Alfansi; Seprianti Ekaputri

Subjects: e-service quality; perceived ease of use; e-satisfaction

Source: Jurnal Economia, Vol 20, Iss 1, Pp 1-20 (2024)

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Academic Journal

The Secret to Success in Agriculture E-Commerce: E-Service Quality of Panenpa

Authors : Ida Nyoman Basmantra; Anak Agung Ayu Rika Putri Supartha; Melissa Fong Emmerson

Subjects: agriculture e-commerce; e-service quality; customer satisfaction

Source: Jurnal Ilmiah Manajemen dan Bisnis, Vol 8, Iss 2, Pp 239-248 (2023)

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Academic Journal

THE INFLUENCE OF E-SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON 'BIBIT' APPLICATION USERS

Authors : Lena Ellitan; Sisilia Felicia Lim; Maria Mia Kristanti

Subjects: e-service quality; brand image; customer satisfaction

Source: Research in Management and Accounting, Vol 6, Iss 2, Pp 104-118 (2023)

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Academic Journal

Customer Loyalty: Security, Sales Promotion, And E-Service Quality

Authors : Sherly Eka Saputri; Lorena Dara Putri Karsono

Subjects: customer loyalty; security; sales promotion

Source: Iqtishaduna: Jurnal Ilmiah Ekonomi Kita, Vol 12, Iss 2, Pp 149-162 (2023)

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Academic Journal

Effect of E-Service Quality and Customer Trust on Zalora User Behavior

Authors : Bilqiesta Rahmania Putri; Albari Albari

Subjects: e-service quality; trust; repurchase intention

Source: Asian Journal of Management, Entrepreneurship and Social Science, Vol 4, Iss 01 (2024)

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Academic Journal

E-SATISFACTION AND E-LOYALTY: THE ROLE OF BRAND IMAGE AND E-SERVICE QUALITY

Authors : Satria Tirtayasa; Jufrizen Jufrizen; Wimpi Siski Pirari

Subjects: brand image; e-service quality; e-satisfaction

Source: Ekuitas: Jurnal Ekonomi dan Keuangan, Vol 8, Iss 1 (2024)

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Academic Journal

THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE, E-SERVICE QUALITY TO CUSTOMER TRUST IN PURCHASING DIGITAL PRODUCT AT THE MARKETPLACE

Authors : Erwin Halim; Lucyana Claudia; Marylise Hebrard

Subjects: marketplace; product digital; customer experience

Source: Jurnal Aplikasi Manajemen, Vol 21, Iss 3, Pp 567-577 (2023)

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Academic Journal

THE INTERVENING ROLE OF E-SATISFACTION IN RELATIONSHIPS BETWEEN E-SERVICE QUALITY AND E-LOYALTY: CASE OF BNI MOBILE BANKING IN INDONESIA

Authors : Tasya Yesica Utomo; Agus Maolana Hidayat

Subjects: bni mobile banking; e-service quality; e-satisfaction

Source: Jurnal Aplikasi Manajemen, Vol 21, Iss 3, Pp 671-687 (2023)

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Academic Journal

E-service quality and customer loyalty in the e-commerce market, South West, Nigeria: Post-COVID-19

Authors : Peter Fred Ojochide; Adeniyi Mojisola Mubo; Peter Adeshola Oluwaseyi

Subjects: COVID-19; e-service quality; electronic commerce

Source: Innovative Marketing, Vol 19, Iss 3, Pp 114-122 (2023)

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Academic Journal

How E-Service Quality, Customer Rating, and Customer Engagement Affect Buying Decisions for Local Brand Flickabags

Authors : Selvia Rachmawati; Rita Ambarwati; Herlinda Maya Kumala Sari

Subjects: e-service quality; customer rating; customer engagement

Source: Jurnal Pamator, Vol 16, Iss 3, Pp 564-577 (2023)

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