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It's a Small World.

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  • Author(s): Rogers, Michael
  • Source:
    Library Journal. 9/1/2003, Vol. 128 Issue 14, p56-56. 3/4p.
  • Additional Information
    • Subject Terms:
      CUSTOMER relations; LIBRARIANS; PUBLIC libraries; ENGLISH language
    • Abstract:
      Presents a case study on the customer relation skills of a librarian at the Lincoln Public Library in helping a patron who understood almost no English. Need for librarians to understand a foreign language; Problems being encountered by librarians in helping people that do not understand English.