3 C's in the 21st Century - A Lesson in Performance Improvement.

We've all heard of Communication, Collaboration, and Critical Thinking. In each of the examples I mentioned, the failure to think impacted our bottom line, our relationship with clients, and created preventable risk for our team members. I am convinced that those haulers who have mastered the art Communication, Collaboration, and Critical Thinking have less stress, higher income, and happier customers than those who have not. [Extracted from the article]

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