The home care work environment's relationships with work engagement and burnout: A cross-sectional multi-centre study in Switzerland.

Publisher: Hindawi in collaboration with John Wiley & Sons, Inc Country of Publication: England NLM ID: 9306359 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1365-2524 (Electronic) Linking ISSN: 09660410 NLM ISO Abbreviation: Health Soc Care Community Subsets: MEDLINE

Publication: [London] : Hindawi in collaboration with John Wiley & Sons, Inc.
Original Publication: Oxford : Blackwell Scientific Publications, c1993-

Work Engagement*; Burnout, Professional/*epidemiology ; Home Care Services/*organization & administration ; Workplace/*psychology; Adult ; Burnout, Professional/psychology ; Cooperative Behavior ; Cross-Sectional Studies ; Female ; Group Processes ; Humans ; Job Satisfaction ; Leadership ; Male ; Middle Aged ; Social Support ; Switzerland ; Work-Life Balance ; Workload/psychology

This study aimed to investigate the levels of burnout and work engagement among home care workers in Switzerland and to test their association with job demands and job resources. We conducted a multi-centre, cross-sectional survey in the German-speaking part of Switzerland with a convenience sample of seven home care agencies. Data were collected between September 2017 and January 2018. We assessed burnout with the Maslach Burnout Inventory (MBI) and work engagement with the Utrecht Work Engagement Scale (UWES) as well as job demands (overtime, work-family conflicts, experienced aggression and work stressors) and job resources (predictability, staffing, teamwork, leadership, collaboration, social support, sense of community, feedback). To investigate the levels of burnout and work engagement, we applied descriptive statistics. Based on Bakker and colleagues' Job Demands-Resources model, we used a path analysis to test the associations of job demands and job resources with burnout and work engagement. We analysed data from 448 home care workers (response rate 61.8%, mean age 44 years (SD 13.2), 96% female). The frequency of burnout in our sample was low, while that of work engagement was high. Job demands correlated positively with emotional exhaustion (β = .54, p < .001) and negatively with work engagement (β = -.25, p < .001). Job resources correlated negatively with emotional exhaustion (β = -.28, p < .001) and positively with work engagement (β = .41, p < .001). Work-family conflicts and work stressors correlated strongest with emotional exhaustion, whereas social support and feedback were found to correlate strongest with work engagement. Improvements to the home care work environment might enhance work engagement and reduce burnout. Corrective interventions could focus on reducing specific aspects of job demands, such as work-family conflicts and work stressors, as well as on increasing aspects of job resources, especially social support and feedback.
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Keywords: Burnout, professional; Job Demands-Resources model; home care services; occupational stress; work engagement; work environment

Date Created: 20200505 Date Completed: 20210524 Latest Revision: 20210524

20240513

10.1111/hsc.13010

32364334