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Reframing Patient Experience Approaches and Methods to Achieve Patient-Centeredness in Healthcare: Scoping Review.

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  • Author(s): Kim EJ;Kim EJ; Nam IC; Nam IC; Koo YR; Koo YR
  • Source:
    International journal of environmental research and public health [Int J Environ Res Public Health] 2022 Jul 27; Vol. 19 (15). Date of Electronic Publication: 2022 Jul 27.
  • Publication Type:
    Journal Article; Review; Research Support, Non-U.S. Gov't
  • Language:
    English
  • Additional Information
    • Source:
      Publisher: MDPI Country of Publication: Switzerland NLM ID: 101238455 Publication Model: Electronic Cited Medium: Internet ISSN: 1660-4601 (Electronic) Linking ISSN: 16604601 NLM ISO Abbreviation: Int J Environ Res Public Health Subsets: MEDLINE
    • Publication Information:
      Original Publication: Basel : MDPI, c2004-
    • Subject Terms:
      Creativity* ; Thinking*; Delivery of Health Care ; Humans ; Patient Outcome Assessment ; Problem Solving
    • Abstract:
      (1) There has been growing attention among healthcare researchers on new and innovative methodologies for improving patient experience. This study reviewed the approaches and methods used in current patient experience research by applying the perspective of design thinking to discuss practical methodologies for a patient-centered approach and creative problem-solving. (2) A scoping review was performed to identify research trends in healthcare. A four-stage design thinking process ("Discover", "Define", "Develop", and "Deliver") and five themes ("User focus", "Problem-framing", "Visualization", "Experimentation", and "Diversity"), characterizing the concept, were used for the analysis framework. (3) After reviewing 67 studies, the current studies show that the iterative process of divergent and convergent thinking is lacking, which is a core concept of design thinking, and it is necessary to employ an integrative methodology to actively apply collaborative, multidisciplinary, and creative attributes for a specific and tangible solution. (4) For creative problem-solving to improve patient experience, we should explore the possibilities of various solutions by an iterative process of divergent and convergent thinking. A concrete and visualized solution should be sought through active user interactions from various fields. For this, a specific methodology that allows users to collaborate by applying the integrative viewpoint of design thinking should be introduced.
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    • Contributed Indexing:
      Keywords: creative problem-solving; design thinking; holistic approach; multidisciplinary perspective; patient experience; patient-centered care
    • Publication Date:
      Date Created: 20220812 Date Completed: 20220815 Latest Revision: 20220906
    • Publication Date:
      20240513
    • Accession Number:
      PMC9367952
    • Accession Number:
      10.3390/ijerph19159163
    • Accession Number:
      35954517