Kwoledge, pratices, and perceptions of general practitioners regarding the Access to Care Service (SAS06): a quantitative survey in the CPTS Nice-Ouest Vallée area ; Connaissances, usages et perceptions des médecins généralistes du Service d’Accès aux Soins (SAS06) : enquête quantitative sur le territoire de la CPTS Nice-Ouest Vallée

Background: the Access to Care Service (SAS) was implemented in response to rising unplanned care demand and avoidable emergency visits, in coordination with Primary Care Teams (CPTS).Objective: to assess knowledge, use, and perceptions of general practitioners (GPs) in the CPTS Nice-Ouest-Vallée (NOV) regarding SAS06, and to identify barriers and facilitators to its uptake.Methods: a cross-sectional survey was conducted from March 2024 to February 2025 among 73 GPs. Data were analyzed descriptively and comparatively (corrected Chi2, Fisher’s exact test; p < 0.05).Results: among 42 respondents (61.7%), 71.4% were aware of SAS06, but only 40.5% were providers, restricted to office consultations. Participation was associated with CPTS membership (p=0.044) and group practice (p=0.029), but not with age, gender, teleconsultation, or home visits. Reported benefits were emergency department relief (85.7%) and improved access to care (64.3%). Main barriers included perceived inefficiency (80%) and office disruption (60%). Facilitators were financial incentives (40%), solidarity, and diversification of activity. Providers emphasized the need for better software interoperability.Conclusion: despite high awareness, SAS06 uptake remains limited. Organizational rather than individual factors drive participation. Strengthening technical integration, clarifying engagement procedures, and CPTS support appear key for broader adoption. ; Introduction : face à la hausse des soins non programmés (SNP) et aux passages évitables aux urgences, le Service d’accès aux soins (SAS) a été déployé en lien avec les Communautés Pluri Professionnels Territoriales de Santé (CPTS).Objectif : décrire les connaissances, usages et perceptions des médecins généralistes de la CPTS Nice-Ouest-Vallée (NOV) vis-à-vis du SAS06. Identifier freins et leviers pour en faciliter l’appropriation et optimiser son déploiement.Matériel et méthode : étude quantitative par auto-questionnaire, menée de mars 2024 à février 2025 auprès de 73 médecins généralistes ...