Abstract: The purpose of this study was to examine a causal relation model of work behavior of city law enforcement officers at Bangkok Metropolitan Administration under the New Public Management System concerning good governance. The sample consisted of 754 city law enforcement officers by multi-stage sampling; 368 government officers and 386 employees. Raw data collect by questionnaires. LISREL was used to analyze the data. The results revealed that The proposal model fit the empirical data. Most of path coefficients were statistically significant at 0.05 levels. For work behavior under the new public management system, the variables having positive and direct effects were attitude to work behavior, work role model and job satisfaction. In addition, attitude to work behavior played as mediating variable of the indirect effects from future orientation and self-control characteristics, moral reasoning, work role model and perceived patronage relations. All of these variables had positive effects except perceived patronage relations having negative direction. Perceived organizational justice also had positive and indirect effect on work behavior through job satisfaction. These variables accounted for 50 percent of the variance of work behavior. For attitude to work behavior, the variables having positive and direct effects were future orientation and self-control characteristics, moral reasoning and work role model. Perceived patronage relations also had direct effect on the attitude but on the negative direction. Fifty-one percent variance of the attitude was explained by all these variables. For job satisfaction, there were only two variables having direct effects but in opposite directions; the effect of perceived organizational justice was positive whereas that of role conflict was negative. Eighty-one percent variance of job satisfaction was explained by these two variables. Keywords : work behavior, city law enforcement officers, good governance บทคัดย่อ ...
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