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Information System Availability Status and its impact on Customer Wait Times

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  • Additional Information
    • Publication Information:
      AFIT Scholar
    • Publication Date:
      2023
    • Collection:
      AFTI Scholar (Air Force Institute of Technology)
    • Abstract:
      The Military Personnel Flight relies on Air Force Information Systems, specifically the Defense Enrollment Eligibility and Reporting System (DEERS), to manage the personnel records. When DEERS experiences a failure, then the operational ability of the Military Personnel Flight is affected. This study aims at identifying the impact Air Force information system’s availability status has on customer wait times using linear regression.
    • File Description:
      application/pdf
    • Relation:
      https://scholar.afit.edu/etd/6989; https://scholar.afit.edu/context/etd/article/7992/viewcontent/1._AFIT_ENS_MS_23_M_115___Cramer.pdf
    • Online Access:
      https://scholar.afit.edu/etd/6989
      https://scholar.afit.edu/context/etd/article/7992/viewcontent/1._AFIT_ENS_MS_23_M_115___Cramer.pdf
    • Accession Number:
      edsbas.6D677C84