Psychometric Validation of Patient Satisfaction Assessment Tool for Alternative Medicine Healthcare Facility in India

Divya Taneja,1,* Renu Mittal,1,* Shashank Atrey,1 Nitu Barod,1 Shweta Singh,1 Niharika Jain,2 Roshni,1 Subhash Kaushik1 1Public Health Coordination, Headquarters, Central Council for Research in Homoeopathy, Delhi, India; 2Hospital Wing, DR. B. R. Sur Homoeopathic Medical College, Hospital and Research Centre, Delhi, India*These authors contributed equally to this workCorrespondence: Divya Taneja, Headquarters, Central Council for Research in Homoeopathy, Jawahar Lal Nehru Bhartiya Chikitsa Avam Homoeopathy Anusandhan Bhawan, Janakpuri, Delhi, India, Tel +91 9810305068, Email drdivyataneja@gmail.comPurpose: Good health status has traditionally been linked to greater levels of patient satisfaction. With the emergence and integration of various medical modalities, including Homeopathy, Ayurveda, and other complementary and alternative medical treatments, patients are likely to have different satisfaction levels during their interaction with different practitioners. Amidst this diversity, the efficacy, accessibility, and cost-effectiveness of these treatment approaches have garnered significant attention. Hence, a tool was developed to assess the patient’s interaction with Complementary and Alternative Medicine treatments specifically Homeopathy. The objective of this study is to evaluate the validity and reliability of the Patient Satisfaction Assessment Tool (PSAT) developed to assess patient interaction with homeopathic outreach services.Methods: A new structured questionnaire was developed using a standardized procedure. After obtaining clearance from the scientific and ethics committee of the Central Council for Research in Homoeopathy, data was collected from consenting participants above 18 years of age attending the Dr. D.P. Rastogi Central Research Institute for Homoeopathy, Noida, Uttar Pradesh, India. Data was then computerized and analyzed by principal component analysis as the extraction method and orthogonal varimax as the rotation method.Results: A total of 285 ...