Abstract: The objectives of this research were to 1) investigate exploratory factor analysis of service quality in higher education 2) analyze of confirmatory factor analysis of service quality in higher education. A questionnaire with 0.94 of reliability was used for data collection. 499 senior and more than senior students in the academic year 2015 of Faculty of Management Science (FMS), Ubon Ratchathani University were the sample. Descriptive statistics, exploratory and second ordered confirmatory factor analysis were used in this study. The results showed that six main factors of service quality theory fit an observed set of data. The most significant factor was the service quality of instruction. All correlations among the six main factors of service quality were statistically significant. The items of six factors were high to very high valid. The highest factor loading to the smallest factor loading of service quality were 1) instruction and learning 2) student development projects and measurement and assessment 3) qualitative aspects of the lecturers 4) preparation professional practice 5) supervision and 6) suitable courses, thus service quality of suitable courses of FMS have to improve before other service quality components for students. In particular, the program offered sufficient professional and elective courses for students need. The outcomes lead to implication for improving service quality of higher education, doing and strategic planning to practice and administration institution in the future.
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