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COLLECTING AND TRANSMITTING DIAGNOSTICS INFORMATION FROM PROBLEMATIC DEVICES

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  • Publication Date:
    August 16, 2018
  • Additional Information
    • Document Number:
      20180232272
    • Appl. No:
      15/824888
    • Application Filed:
      November 28, 2017
    • Abstract:
      A system, method, and computer-readable medium are disclosed for collecting and transmitting diagnostics information via a diagnostic information operation. The diagnostic information operation begins with a system periodically writing diagnostic information such as diagnostic errors and warnings to non-volatile local storage contained within the system. Upon detection of a failure, the user activates an NFC-enabled device (such as a mobile device) and positions the NFC-enabled device within NFC range of the failed system. The failed system then communicates the diagnostic information stored within the non-volatile local storage to NFC-enabled device.
    • Claim:
      1. A computer-implementable method comprising: storing, by a background software service, diagnostic information to a non-volatile local storage associated with a system being monitored; determining if a system failure has occurred; and communicating the diagnostic information wirelessly to a client device responsive to detecting the system failure, the communicating the diagnostic information being via a wireless component associated with the system being monitored, the wireless component being configured to operate even when the system is at least partially not functioning.
    • Claim:
      2. (canceled)
    • Claim:
      3. The method of claim 1, wherein: the communicating is initiated when the client device is positioned within a predetermined range of the system.
    • Claim:
      4. The method of claim 1, wherein: the communicating is initiated responsive to a detection of the system failure.
    • Claim:
      5. The method of claim 1, wherein: the client device comprises a diagnostic application installed on the client device, the diagnostic application being configured to allow reading and summarization of the diagnostic information.
    • Claim:
      6. The method of claim 1, wherein: the diagnostic information comprises one or more of a system name, a time of failure, hard drive status information, random access memory status information, processor status information, network communication status information and wireless status information
    • Claim:
      7. A system,. comprising: a processor; a memory operatively coupled to the processor, the processor being configured to execute operations comprising: store, by a background software service, diagnostic information to a non-volatile local storage associated with a system being monitored; determine if a system failure has occurred; and communicate the diagnostic information wirelessly to a client device responsive to detecting the system failure, the communicating the diagnostic information being via a wireless component associated with the system being monitored, the wireless component being configured to operate even when the system is at least partially not functioning.
    • Claim:
      8. (canceled)
    • Claim:
      9. The system of claim 7, wherein: the communicating is initiated when the client device is positioned within a predetermined range of the system.
    • Claim:
      10. The system of claim 7, wherein: the communicating is initiated responsive to a detection of the system failure.
    • Claim:
      11. The system of claim 7, wherein: the client device comprises a diagnostic application installed on the client device, the diagnostic application being configured to allow reading and summarization of the diagnostic information.
    • Claim:
      12. The system of claim 7, wherein: the diagnostic information comprises one or more of a system name, a time of failure, hard drive status information, random access memory status information, processor status information, network communication status information and wireless status information
    • Claim:
      13. A non-transitory, computer-readable storage medium including computer program code, the computer program code comprising computer executable instructions that, when executed by a processor, cause a system to perform operations comprising: storing by a background software service, diagnostic information to a non-volatile local storage associated with a system being monitored; determining if a system failure has occurred; and communicating the diagnostic information wirelessly to a client device responsive to detecting the system failure, the communicating the diagnostic information being via a wireless component within the system being monitored, the wireless component being configured to operate even when the system is at least partially not functioning.
    • Claim:
      14. (canceled)
    • Claim:
      15. The non-transitory, computer-readable storage medium of claim 13, wherein: the communicating is initiated when the client device is positioned within a predetermined range of the system.
    • Claim:
      16. The non-transitory, computer-readable storage medium of claim 13, wherein: the communicating is initiated responsive to a detection of the system failure.
    • Claim:
      17. The non-transitory, computer-readable storage medium of claim 13, wherein: the client device comprises a diagnostic application installed on the client device, the diagnostic application being configured to allow reading and summarization of the diagnostic information.
    • Claim:
      18. The non-transitory, computer-readable storage medium of claim 13, wherein: the diagnostic information comprises one or more of a system name, a time of failure, hard drive status information, random access memory status information, processor status information, network communication status information and wireless status information
    • Claim:
      19. The method of claim 1, wherein the system failure includes a failure of a component of the system.
    • Claim:
      20. The method of claim 1, wherein communicating the diagnostic information wirelessly to the client device comprises: establishing a connection with the client device; and communicating the diagnostic information wirelessly to the client device responsive to the established connection.
    • Claim:
      21. The system of claim 7, wherein the system failure includes a failure of a component of the system
    • Claim:
      22. The system of claim 7, wherein communicating the diagnostic information wirelessly to the client device comprises: establishing a connection with the client device; and communicating the diagnostic information wirelessly to the client device responsive to the established connection.
    • Claim:
      23. The non-transitory, computer-readable storage medium of claim 13, wherein the system failure includes a failure of a component of the system
    • Current International Class:
      06; 04; 06
    • Accession Number:
      edspap.20180232272