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Call-Routing Schemes for Call-Center Outsourcing

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Author(s): Gans, Noah; Zhou, Yong-Pin
Source:
Gans, Noah and Zhou, Yong-Pin (2005) Call-Routing Schemes for Call-Center Outsourcing. [Industry Studies Working Paper:2005-05]
Online Access:
http://isapapers.pitt.edu/61/

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