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Going live [electronic resource] : starting & running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

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  • Additional Information
    • Notes:
      Includes bibliographical references (p. 157-176) and index.
      Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
    • Accession Number:
      476044139
    • Accession Number:
      plc.EBC3001577