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Content Provider : OpenAIRE Subject : digital transformation Subject : economics as a science Filter by : Subject

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The Effects of Digital Transformation on Firm Performance: The Role of Customer Experience and IT Innovation

Authors : Rawan Masoud; Sarah Basahel

Subjects: General Medicine; digital transformation; customer experience

Source: Digital; Volume 3; Issue 2; Pages: 109-126

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Integrated Predictive Experience Management Framework (IPEMF) for Improving Customer Experience

Authors : Arun Balakrishna Menon; Neelesh Ragunath Kumbhojkar

Subjects: Human-Computer Interaction; Engineering management; Customer experience

Source: International Journal of Cloud Applications and Computing. 12:1-13

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How Can Firms Effectively Use Technology in Customer Journey Management

Authors : William Boscardini Helouani

Subjects: customer experience; Management of Technology and Innovation; managerial requirements

Source: Technology Innovation Management Review, Vol 11, Iss 7/8, Pp 32-47 (2021)

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Exploring the application of IoT in the service station business

Authors : William de Paula Ferreira; Luis Antonio de Santa-Eulalia; Georges Nassif

Subjects: Service (business); Customer experience; computer.internet_protocol

Source: IFAC-PapersOnLine. 54:402-407

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Digital transformation: harnessing digital technologies for the next generation of services

Authors : Mohamed Zaki;

Subjects: Big Data; Data-driven business models; Knowledge management

Source: Journal of Services Marketing. 33:429-435

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Student Customer Experience: A Systematic Literature Review

Authors : Branka Dropulić; Zoran Krupka; Goran Vlašić

Subjects: student customer experience; higher education; student satisfaction

Source: Management : Journal of Contemporary Management IssuesVolume 26Issue 2Management : Journal of Contemporary Management Issues, Vol 26, Iss 2, Pp 211-228 (2021)

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Digital Customer Experience Mapping in Russian Premium Banking

Authors : Irina Skorobogatykh; Galina Timokhina; Lyubov Prokopova

Subjects: key phases interactions; Customer experience; premium banking

Source: EconomiesVolume 9Issue 3Economies, Vol 9, Iss 108, p 108 (2021)

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Banca cooperativa y transformación digital: hacia un nuevo modelo de relación con sus socios y clientes

Authors : Palomo Zurdo, Ricardo; Fernández Torres, Yakira; Gutiérrez Fernández, Milagros

Subjects: Digitization; Exclusión financiera; Economics as a science

Source: Revista de Estudios Cooperativos, Vol 129, Iss 0, Pp 161-182 (2019)REVESCO. Revista de Estudios Cooperativos; Vol. 129 (2018); 161-182Revistas Científicas ComplutensesUniversidad

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DIGITAL CUSTOMER ENGAGEMENT DIMENSIONS IN DIGITAL TRANSFORMATION AND A FRAMEWORK SUGGESTION FOR RETAIL BANKING

Authors : Hadi Rubaci; Yakup Akgül

Subjects: Customer engagement; Customer experience; business.industry

Source: Volume: 6, Issue: 3 239-248Journal of Life Economics

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