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Publication : journal of foodservice business research

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Academic Journal

Psychological empowerment and service orientation: A study of front-line employees in the food and beverage industry.

Authors : Yen, Chia-Dai^1,2 (AUTHOR); Yeh, Ching-Hui³ (AUTHOR) ; Lin, Shin-Yi⁴ (AUTHOR)

Subjects: *FOOD industry personnel; *BEVERAGE industry personnel; *EMPLOYEE empowerment

Source: Journal of Foodservice Business Research. Jul-Aug2016, Vol. 19 Issue 3, p298-314. 17p.

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Psychological empowerment and service orientation: A study of front-line employees in the food and beverage industry

Authors : Ching-Hui Yeh; Shin-Yi Lin; Chia-Dai Yen

Subjects: Service (business); ComputingMilieux_THECOMPUTINGPROFESSION; Service-orientation

Source: Journal of Foodservice Business Research. 19:298-314

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Academic Journal

Does tipping help to attract and retain better service workers?

Authors : Lynn, Michael¹ (AUTHOR)

Subjects: *TIPS & tipping (Gratuities); *ATTITUDES toward work; *RESTAURANT personnelUNITED States

Source: Journal of Foodservice Business Research. Jan-Mar2017, Vol. 20 Issue 1, p82-89. 8p.

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