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Publication : journal of organizational behavior management

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Academic Journal

Using Goals, Feedback, Reinforcement, and a Performance Matrix to Improve Customer Service in a Large Department Store.

Authors : Eikenhout, Nelson¹; Austin, John¹,

Source: Journal of Organizational Behavior Management; 2004/2005, Vol. 24 Issue 3, p27-62, 36p

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Academic Journal

The Effects of Graphic Feedback, Goal Setting, and Manager Praise on Customer Service Behaviors.

Authors : Loewy, Shannon¹ ; Bailey, Jon¹

Source: Journal of Organizational Behavior Management. 2007, Vol. 27 Issue 3, p15-26. 12p. 2 Charts, 3 Graphs.

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