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"Can't Get No Satisfaction": Customers, Citizens, Service, and Satisfaction.

• Authors : Marini, Frank¹

Subjects: NONFICTIONSERVICE Management Effectiveness: Balancing Strategy, Organization & Human Resources, Operations & Marketing (Book); POLITICS of Dissatisfaction: Citizens, Services & Urban Institutions, The (Book); SERVICE Edge: 101 Companies That Profit From Customer Care, The (Book)BOWEN, David E.; CHASE, Richard B.; CUMMINGS, Thomas G.

• Source: Public Administration Review. Mar/Apr93, Vol. 53 Issue 2, p170-173. 4p.

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West Virginia Collaboration for Creating Universal Prekindergarten.

• Authors : Bushouse, Brenda

Subjects: PRESCHOOL education; SCHOOL administration laws; WEST Virginia. Dept. of EducationUNITED States; WEST Virginia

• Source: Public Administration Review. Nov2006 Supplement, Vol. 66, p154-155. 2p.

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Merit Systems and Political Influence: The Case of Local Government.

• Authors : Stein, Lana¹

Subjects: *HUMAN resources personnel; *HUMAN resource directors; *LOCAL government

• Source: Public Administration Review. May/Jun87, Vol. 47 Issue 3. 8 Charts.

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Service management effectiveness (Book Review)

• Source: Public Administration Review; Mar/Apr93, Vol. 53, p170-173, 4p

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The politics of dissatisfaction (Book Review)

• Source: Public Administration Review; Mar/Apr93, Vol. 53, p170-173, 4p

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Delivering quality service (Book Review)

• Source: Public Administration Review; Mar/Apr93, Vol. 53, p170-173, 4p

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The service edge (Book Review)

• Source: Public Administration Review; Mar/Apr93, Vol. 53, p170-173, 4p

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