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The art of benchmarking: Using customer feedback...

• Authors : Mohamed

• Source: Total Quality Management. Mar92, Vol. 3 Issue 2, p177-188. 12p. 2 Diagrams, 9 Charts, 1 Graph.

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Benchmarking best practices.

• Authors : Fitz-Enz, Jac

• Source: Canadian Business Review. Winter92, Vol. 19 Issue 4, p28. 4p. 1 Diagram.

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Benchmarking Employee Attitudes.

• Authors : Bracken, David W.

• Source: Training & Development. Jun92, Vol. 46 Issue 6, p49. 5p.

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You need not be big to benchmark.

• Authors : Rothman, Howard

• Source: Nation's Business. Dec92, Vol. 80 Issue 12, p64. 2p. 1 Color Photograph, 1 Chart.

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New Training Tools.

• Source: Training & Development. Aug92, Vol. 46 Issue 8, p79. 3p.

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