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Academic Journal

Barriers to Implementing ITIL-A Multi-Case Study on the Service-based Industry.

Authors : Shang, Shari S. C.¹ ; Shu-Fang Lin² lucy

Source: Contemporary Management Research. 2010, Vol. 6 Issue 1, p53-70. 18p. 4 Charts, 1 Graph.

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Periodical

Web Self-Service.

Authors : Tsai, Jessica

Source: CRM Magazine. Mar2010, Vol. 14 Issue 3, p28-28. 1p. 1 Chart.

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Periodical

Pint of View: March Madness: Are betting pools the office worker's lottery ticket, or a security blanket?

Authors : Lager, Marshall

Source: CRM Magazine. Mar2010, Vol. 14 Issue 3, p50-50. 1p. 1 Illustration.

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Periodical

The Deliveryman.

Authors : Tsai, Jessica

Source: CRM Magazine. Mar2010, Vol. 14 Issue 3, p37-37. 1p.

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Academic Journal

Getting Customers off Your Back.

Authors : Neidel, Andreas¹

Source: Journal of Failure Analysis & Prevention. Aug2010, Vol. 10 Issue 4, p251-252. 2p.

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Academic Journal

Choosing and choice making are not the same: Asking “what do you want for lunch?” is not self-determination.

Authors : Agran, Martin¹ ; Storey, Keith²; Krupp, Michael¹

Source: Journal of Vocational Rehabilitation. 2010, Vol. 33 Issue 2, p77-88. 12p. 3 Charts, 2 Graphs.

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