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Six Secrets Revealed for Effective Customer Engagement Using Speech Recognition.

Subjects: *BUSINESS success; *AUTOMATIC speech recognition; *CUSTOMER relations

• Source: Speech Technology Magazine. Sep/Oct2011, Vol. 16 Issue 5, p5-5. 1p.

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A CX Pioneer Steps Down: The customer service guru founded Forrester's CX practice.

• Authors : MANNING, HARLEY

Subjects: CUSTOMER services; BUSINESS success; CUSTOMER loyaltyFORRESTER Research Inc.; AT&T Inc.

• Source: CRM Magazine; Sep2022, Vol. 26 Issue 7, p43-43, 1p

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Help Them Help Themselves.

• Authors : Bailor, Coreen

Subjects: CUSTOMER services; CUSTOMER loyalty; ONLINE information services

• Source: CRM Magazine; Oct2007, Vol. 11 Issue 10, p26-30, 5p, 1 Color Photograph, 1 Chart

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The Top 9 Ways.

• Authors : Lamalfa, Kyule

• Source: CRM Magazine. Mar2008, Vol. 12 Issue 3, Special section p11-11. 1/4p. 1 Color Photograph.

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The Intelligent Contact Center.

Subjects: CALL centers; TELECOMMUNICATION; MOBILE appsFORRESTER Research Inc.

• Source: CRM Magazine; Mar2013, Vol. 17 Issue 3, pWP26-WP26, 1p

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