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How One Company Used Data to Create Sustainable Fast-Food Packaging.

• Authors : Bockelmann, Theresa; Recker, Jan

Subjects: BUSINESS enterprises; PACKAGING; CONSUMER behavior

• Source: Harvard Business Review Digital Articles. 11/11/2022, p1-6. 6p.

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Why You Should Warn Customers When You're Running Low on Stock: Research suggests that transparency up front will improve customer satisfaction in the long run.

• Authors : Knight, Benjamin; Mitrofanov, Dmitry

Subjects: CUSTOMER satisfaction; CONSUMERS; INVENTORY shortages

• Source: Harvard Business Review Digital Articles. 9/5/2022, p1-9. 9p.

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Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data.

• Authors : Shokouhyar, Sajjad¹ (AUTHOR) ; Dehkhodaei, Amirhosein² (AUTHOR) ; Amiri, Bahar² (AUTHOR)

Subjects: *REVERSE logistics; *CONSUMER behavior; *MICROBLOGS

• Source: Kybernetes. 2022, Vol. 51 Issue 11, p3236-3279. 44p.

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A CUSTOMER-CENTRIC STATE OF MIND.

• Authors : ALGUACIL-MALLO, SERGIO

• Source: TD: Talent Development. Apr2018, Vol. 72 Issue 4, p38-42. 5p. 1 Color Photograph, 1 Chart, 2 Graphs.

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OUR INCUBATORS ARE IOT-ENABLED.

• Authors : Harigunani, Pratima

Subjects: *CONSUMER behavior; *COVID-19 pandemic; *ENTERPRISE resource planning

• Source: Dataquest. Feb2021, Vol. 38 Issue 2, p66-69. 4p.

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WHEN THE CUSTOMER IS STRESSED.

• Authors : Berry, Leonard L.; Davis, Scott W.; Wilmet, Jody

Subjects: CONSUMER psychology; PSYCHOLOGICAL stress; CONSUMER behavior

• Source: Harvard Business Review. Oct2015, Vol. 93 Issue 10, p86-8. 9p. 2 Color Photographs, 1 Map.

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Robots Save Us Time -- But Do They Make Us Happier?

• Authors : Whillans, Ashley¹; de Bellis, Emanuel²; Nindl, Fabian³

Subjects: *CONSUMER behavior; *MANAGEMENT information systems; *ROBOTS

• Source: Harvard Business Review Digital Articles. 10/5/2020, p2-5. 4p.

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UNDERSTANDING CUSTOMER EXPERIENCE.

• Authors : Meyer, Christopher¹ ; Schwager, Andre²

Subjects: *CONSUMER behavior; *CUSTOMER relations; *CUSTOMER satisfactionBAIN & Co. Inc.

• Source: Harvard Business Review. Feb2007, Vol. 85 Issue 2, p116-126. 11p. 2 Color Photographs, 2 Illustrations, 2 Charts, 1 Graph.

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Discovering the 'Inner Jones.'.

• Authors : Dichter, Ernest¹

Subjects: *CONSUMER attitudes; *CONSUMER behavior; *MANAGEMENT

• Source: Harvard Business Review. May/Jun65, Vol. 43 Issue 3, p6-10. 5p.

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Examining consumer emotions.

• Authors : Kim, Inki¹; Okudan Kremer, Gül E.²; Cornell, Brennan³

• Source: Industrial Engineer: IE. Apr2016, Vol. 48 Issue 4, p32-36. 5p.

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