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Subject : clients

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Academic Journal

Facteurs d’adoption de la banque mobile par les clients des banques à Kinshasa

Authors : KALALA TSHIMPAKA, Frédéric; MUAYILA KABIBU, Henry; TSHIBOLA BIDUAYA , Glodie

Subjects: Adoption; banques; banque mobile

Source: International Journal of Strategic Management and Economic Studies (IJSMES); Vol. 2 No. 6 (2023): Issue 06 (2023); 2091-2106 ; 2791-299X

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Academic Journal

L’intelligence émotionnelle perçue du front office et la qualité de service dans les banques : une application aux clients des banques commerciales ivoiriennes

Authors : ALTANTE DESIRÉE BIBOUM; N’DRI YACHINE PAULIN; OUATTARA COLLE SOUMAÏLA

Subjects: Intelligence émotionnelle perçue; qualité de service; front office

Source: International Journal of Strategic Management and Economic Studies (IJSMES); Vol. 1 No. 3 (2022): Issue 03 (2022); 697-712 ; 2791-299X

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