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Service Quality Dimensions: A Case Study of Telangana Grameena Bank.

• Authors : M., Sri Hari¹, ; Ezhilarasi, J.², ; Vijayan, S.³,

• Source: Turkish Online Journal of Qualitative Inquiry; 2021, Vol. 12 Issue 10, p2032-2038, 7p

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Measuring customer value and satisfaction in services transactions, scale development, validation and cross-cultural comparison.

• Authors : Huber, Frank¹ (AUTHOR); Herrmann, Andreas² (AUTHOR); Henneberg, Stephan C.³ (AUTHOR)

Subjects: *CUSTOMER satisfaction; *CUSTOMER lifetime value; *CUSTOMER services

• Source: International Journal of Consumer Studies. Nov2007, Vol. 31 Issue 6, p554-564. 11p. 1 Diagram, 8 Charts.

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Revisiting “big ideas in services marketing” 30 years later.

• Authors : Berry, Leonard L.¹

Subjects: *MARKETING theory; *CUSTOMER services; RETROSPECTIVE studies

• Source: Journal of Services Marketing. 2016, Vol. 30 Issue 1, p3-6. 4p.

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Internal-market orientation: a misconceived aspect of marketing theory.

• Authors : Gounaris, Spiros¹ ; Vassilikopoulou, Aikaterini²; Chatzipanagiotou, Kalliopi C.²

Subjects: *MARKET orientation; *MARKETING theory; *EMPIRICAL research

• Source: European Journal of Marketing. 2010, Vol. 44 Issue 11/12, p1667-1699. 33p.

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An empirical test of a proposed customer satisfaction model in e-services.

• Authors : Hong-Youl Ha¹; Janda, Swinder²

Subjects: *MARKETING; *MARKETING theory; *MARKETING research

• Source: Journal of Services Marketing. 2008, Vol. 22 Issue 4/5, p399-408. 10p. 1 Diagram, 3 Charts.

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Emergence of price-taking Behavior.

• Authors : Flåm, Sjur Didrik

Subjects: PAPER money; FOREIGN exchange rates; BEHAVIOR

• Source: Economic Theory; Oct2020, Vol. 70 Issue 3, p847-870, 24p

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An examination of the marketing and relationship marketing concepts, by analysing power, disciplining and compliance in customer-provider relations

• Authors : Kasabov, E. R.

Subjects: 658.8; Marketing theory, Customer relations, Provider relations, Customer compliance; Relationship marketing

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Study on pricing behaviour and capacity allocation of cloud manufacturing service platform.

• Authors : Pan, Xin-yu; Ma, Jing-zhong; Zhao, Dao-zhi

Subjects: INDUSTRIAL capacity; MARKET design & structure (Economics); MARKETING theory

• Source: Cluster Computing; Nov2019 Supplement 6, Vol. 22, p14701-14707, 7p

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A Conceptual Model of Service Quality and Its Implications for Future Research.

• Authors : Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L.

Subjects: QUALITY control; PRODUCT quality; QUALITY of service

• Source: Journal of Marketing; Fall85, Vol. 49 Issue 4, p41-50, 10p, 2 Diagrams, 1 Chart

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THE IMPORTANCE OF CONVENIENCE IN CONSUMER PURCHASING.

• Authors : Kelley, Eugene J.

Subjects: CUSTOMER services; PURCHASING; SHOPPING

• Source: Journal of Marketing; Jul1958, Vol. 23 Issue 1, p32-38, 7p

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A NEW INTERPRETATION OF MARKETING FUNCTIONS.

• Authors : Jones, Fred M.

Subjects: MARKETING; COMMERCIAL products; CONSUMER goods

• Source: Journal of Marketing; Jan1943, Vol. 7 Issue 3, p256-260, 5p

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Reframing the Dissemination Challenge: A Marketing and Distribution Perspective.

• Authors : Kreuter, Matthew W.; Bernhardt, Jay M.

• Source: American Journal of Public Health; December 2009, Vol. 99 Issue 12, p2123-2127, 5p

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Retrospective: tracking service failures and employee recovery efforts.

• Authors : Hoffman, K. Douglas; Kelley, Scott W.; Rotalsky, Holly M.

Subjects: RETROSPECTIVE studies; EMPLOYEES; MARKETING theory

• Source: Journal of Services Marketing; 2016, Vol. 30 Issue 1, p7-10, 4p

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Making the Branded Experience Happen.

• Authors : Crosby, Lawrence A.¹

Subjects: *MARKETING theory; *CUSTOMER relations; *BRAND loyalty

• Source: Marketing Management. Jul/Aug2009, Vol. 18 Issue 4, p8-9. 2p. 1 Color Photograph.

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Customer branding of commodity products: The customer-developed brand.

• Authors : Pennington, Julia R.; Ball, A. Dwayne

Subjects: BRAND name products; BRANDING (Marketing); PRODUCT management

• Source: Journal of Brand Management; Jun2009, Vol. 16 Issue 7, p455-467, 13p, 2 Diagrams

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THE IMPACT OF NATIONAL MACRO-ENVIRONMENTAL VARIABLES ON TOURISM SERVICES CONSUMPTION IN ROMANIA.

• Authors : Untaru, Elena

Subjects: MARKETING literature; MARKETING -- Bibliographies; TOURISM

• Source: Bulletin of the Transilvania University of Brasov, Series V: Economic Sciences; 2009, Vol. 2, p143-148, 6p, 3 Charts

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Managing networks of interorganizational linkages and sustainable firm performance in business-to-business service contexts.

• Authors : Eisingerich, Andreas B.; Bell, Simon F.

Subjects: BUSINESS networks; CUSTOMER services; PERFORMANCE standards

• Source: Journal of Services Marketing; 2008, Vol. 22 Issue 7, p494-504, 11p, 2 Charts, 1 Graph

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Customer- employee relationship The role of self-employee congruence.

• Authors : Jamal, Ahmad; Adelowore, Adegboyega

Subjects: EMPLOYEE relations programs; CUSTOMER relations; MARKETING theory

• Source: European Journal of Marketing; 2008, Vol. 42 Issue 11/12, p1316-1345, 30p, 3 Diagrams, 3 Charts

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Provenance associations as core values of place umbrella brands: A framework of characteristics.

• Authors : Iversen, Nina M.; Hem, Leif E.

Subjects: BRAND name products; COMMERCIAL products; PRODUCT management

• Source: European Journal of Marketing; 2008, Vol. 42 Issue 5/6, p603-626, 24p, 1 Diagram

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A Shout-Out for Segmentation Data.

• Authors : Maddock, G. Michael; Vitn, Raphael Louis

Subjects: MARKETING research; STRATEGIC planning; COMMERCIAL products

• Source: Bloomberg.com. 3/16/2011, p2-2. 1p.

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