Search Results

Travel agents finding new roads to greater profits.

• Authors : Fellman, Michelle Wirth

Subjects: TRAVEL agents; COMPETITION; CUSTOMER servicesUNITED States

• Source: Marketing News; 03/01/99, Vol. 33 Issue 5, p1-6, 2p, 2 Color Photographs

Record details

Hizmet kalitesi yönetimi ve seyahat sektörüne yönelik bir uygulama

• Authors : Atılgan, Eda;

Subjects: Turizm; Service quality; İşletme

Record details

Specialized service just the ticket.

• Authors : Karp, Josh

Subjects: Business partnerships; Airline industry; Travel agentsIllinois; Chicago (Ill.); United States

• Source: Crain's Chicago Business. 11/12/2001, Vol. 23 Issue 46, pSB6. 2p. 1 Color Photograph.

Record details

Measuring Service Quality of Travel Agents: Evidence from Northern Cyprus.

• Authors : Johns, Nick; Avcí, Turgay; Karatepe, Osman M.

Subjects: QUALITY of service; TRAVEL agents; TOURISMNORTHERN Cyprus

• Source: Service Industries Journal; May2004, Vol. 24 Issue 3, p82-100, 19p, 5 Charts

Record details

Trust as a key factor in successful relationships between consumers and retail service providers.

• Authors : Casielles, Rodolfo Váquez; Álvarez, Leticia Suárez; Martín, Ana María Díaz

Subjects: TRUST; CONSUMER behavior; CONSUMERS

• Source: Service Industries Journal; Jan2005, Vol. 25 Issue 1, p83-101, 19p, 1 Diagram, 10 Charts

Record details

An attribute-based model of quality satisfaction for Internet self-service technology.

• Authors : Yen, HsiujuRebecca

Subjects: INTERNET sales; INTERNET; CUSTOMER satisfaction

• Source: Service Industries Journal; Jul2005, Vol. 25 Issue 5, p641-659, 19p, 5 Charts, 1 Graph

Record details

Sabre's Web Services Journey.

• Authors : Hoffman, Thomas

• Source: Computerworld. 1/8/2007, Vol. 41 Issue 2, p27-28. 2p.

Record details

Development and Improvement of Customer Relations in the Luxury Cottages Portal Business

• Authors : Mazo, Anastasia; Laurea-ammattikorkeakoulu

Subjects: asiakkuudenhallinta; asiakastyytyväisyys; asiakassuhde

Record details

Procedimiento GORCLI para determinar y mejorar el grado de orientación al cliente.

• Authors : Duménigo, Alejandro Carbonell¹

Subjects: *CUSTOMER orientation; *CUSTOMER satisfaction; *TRAVEL agents

• Source: Retos Turísticos. 2009, Vol. 8 Issue 1, p13-17. 5p. 3 Diagrams, 2 Charts.

Record details

Las agencias de viaje virtuales: ¿Cómo analizar la calidad de e-servicio y sus efectos sobre la satisfacción del cliente?

• Authors : Vázquez-Casielles, Rodolfo¹ ; Río-Lanza, Ana Belén del² ; Suárez-Álvarez, Leticia³

Subjects: *TRAVEL agents; *ELECTRONIC commerce; *CUSTOMER satisfaction

• Source: Universia Business Review. 2009, Issue 24, p122-142. 21p. 1 Color Photograph, 1 Diagram, 6 Charts, 1 Graph.

Record details