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Service quality assessment and enhancement using Kano model.

• Authors : Kermanshachi, Sharareh¹ (AUTHOR) ; Nipa, Thahomina Jahan¹ (AUTHOR); Nadiri, Halil² (AUTHOR)

Subjects: *Quality of service; *Customer satisfaction; *Public spaces

• Source: PLoS ONE. 2/25/2022, Vol. 18 Issue 2, p1-17. 17p.

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FREE RIDING IN RETAIL STORES: AN INVESTIGATION OF ITS PERCEIVED PREVALENCE AND COSTS.

• Authors : Singley, Rodger B.; Williams, Michael R.

Subjects: Free enterprise; Retail industry; Customer services

• Source: Journal of Marketing Theory & Practice. Spring95, Vol. 3 Issue 2, p64. 11p.

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Análisis entre imagen de la tienda y satisfacción del cliente en tiendas minoristas transnacionales en el sector autoservicio ; Analysis between store image and customer satisfaction in transnational retail stores in the self-service sector

• Authors : Treviño, Rodolfo; Treviño, Eloísa

Subjects: Imagen de la tienda; Satisfacción del cliente; Precio calidad del servicioCali de Lat: 03 24 00 N degrees minutes Lat: 3.4000 decimal degrees Long: 076 30 00 W degrees minutes Long: -76.5000 decimal degrees

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Rationed Waiting Soothes Customers.

Subjects: RETAIL stores; CUSTOMER services

• Source: BusinessWeek. 8/12/1944, Issue 780, p84-84. 1/3p.

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UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.

• Authors : Sutton, Robert I.; Rafaeli, Anat

Subjects: Sales personnel; Retail clerks; Emotions

• Source: Academy of Management Journal. Sep1988, Vol. 31 Issue 3, p461-487. 27p. 4 Charts.

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BUC-EE'S GOES BIG: BEAVER APLIN BUILT BUC-EE'S INTO A TEXAS EMPIRE.

• Authors : BENSON, ERIC

• Source: Texas Monthly. Mar2019, Vol. 47 Issue 3, p78-155. 10p.

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America's Best Customer Service 2022.

• Authors : Cooper, Nancy

Subjects: Customer services; Consumers; Retail industryUnited States

• Source: Newsweek Global. 9/10/2021, Vol. 177 Issue 8, p30-42. 13p. 1 Chart, 6 Cartoon or Caricatures.

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CONTEXTUAL ANALYSIS OF PERFORMANCE IMPACTS OF OUTCOME-BASED INCENTIVE COMPENSATION.

• Authors : BANKER, RAJIV D. (AUTHOR); LEE, SEOK-YOUNG (AUTHOR); POTTER, GORDON (AUTHOR)

Subjects: Labor incentives; Sales; Retail stores

• Source: Academy of Management Journal. Aug1996, Vol. 39 Issue 4, p920-948. 29p. 4 Charts, 4 Graphs.

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PERSONNEL PLANNING OF A RETAIL STORE USING POS DATA.

• Authors : Liu, Y.¹

• Source: International Journal of Simulation Modelling (IJSIMM). Dec2009, Vol. 8 Issue 4, p185-196. 12p. 1 Color Photograph, 1 Black and White Photograph, 2 Diagrams, 6 Charts, 10 Graphs.

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Why you should shop local for the holidays.

Subjects: *Consumers; *Customer services; *Small business

• Source: Farm & Dairy. 11/21/2024, Vol. 111 Issue 10, p6-6. 1/3p.

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