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Academic Journal

Scale Validation: A Case of Behavioural Intention to Use Mobile Banking.

Authors : van Deventer, Marko¹

Subjects: *MOBILE banking industry; *RETAIL banking; *BANK customersSOUTH Africa

Source: Acta Universitatis Danubius: Œconomica. 2022, Vol. 18 Issue 5, p77-93. 17p.

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Academic Journal

Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust.

Authors : Quaye, Emmanuel Silva¹ (AUTHOR); Taoana, Cleopatra² (AUTHOR); Abratt, Russell³ (AUTHOR)

Subjects: *RETAIL banking; *BRAND loyalty; *PRODUCT qualitySOUTH Africa

Source: Journal of Brand Management. Jul2022, Vol. 29 Issue 4, p363-382. 20p.

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Academic Journal

Do Generation Y Consumers Differ in their Mobile Banking Utility? Evidence from South Africa.

Authors : Van Deventer, Marko¹

Subjects: *MOBILE banking industry; *RETAIL banking; *MILLENNIAL consumersSOUTH Africa

Source: Acta Universitatis Danubius: Œconomica. 2021, Vol. 17 Issue 3, p64-77. 14p.

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Academic Journal

The effect of nWOM firestorms on South African retail banking.

Authors : Lappeman, James¹ (AUTHOR) ; Clark, Robyn¹ (AUTHOR) ; Evans, Jordan¹ (AUTHOR)

Subjects: *RETAIL banking; *QUALITY of service; *SENTIMENT analysisSOUTH Africa

Source: International Journal of Bank Marketing. 2021, Vol. 39 Issue 3, p455-477. 23p.

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Academic Journal

Antecedents of Trust in Retail Banking: Evidence from South Africa.

Authors : Redda, Ephrem Habtemichael¹ ; Deventer, Marko van¹

Subjects: *RETAIL banking; *MILLENNIAL consumers; *QUANTITATIVE researchSOUTH Africa

Source: Acta Universitatis Danubius: Œconomica. 2020, Issue 4, p125-138. 14p.

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Academic Journal

A case study of the evolving management of leadership development in the retail banking sector.

Authors : Jivan, Ajay M.¹ (AUTHOR)

Subjects: *RETAIL banking; *DEVELOPMENT banks; IDENTITY (Psychology)SOUTH Africa

Source: South African Journal of Human Resource Management. 2020, Vol. 18 Issue 1, p1-12. 12p.

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Academic Journal

TRUST AND ECONOMIC SATISFACTION AS ANTECEDENTS, AND LOYALTY AS OUTCOME, OF SMALL BUSINESS CUSTOMERS' COOPERATION AND COORDINATION IN BANKING RELATIONSHIPS.

Authors : KAMPANI, Russell; MOSTERT, Pierre; VAN DER MERWE, Michelle Caroline

Subjects: TRUST; SATISFACTION; EMPLOYEE loyaltySOUTH Africa

Source: Management & Marketing Journal; 2023, Vol. 21 Issue 1, p7-24, 18p

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Academic Journal

Multi-objective optimisation with stochastic discrete-event simulation in retail banking: A case.

Authors : Scholtz, E.¹; Bekker, J.¹ ; du Toit, D.¹

Subjects: *RETAIL banking; VEHICLE routing problem; KNAPSACK problemsSOUTH Africa

Source: Orion. 2012, Vol. 28 Issue 2, p117-135. 19p. 2 Diagrams, 4 Charts, 8 Graphs.

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Academic Journal

THE EFFECTIVENESS OF MICRO-LEARNING IN RETAIL BANKING.

Authors : Madden, M.; Govender, K. K.

Subjects: RETAIL banking; SOCIAL learning; ORGANIZATIONAL performanceSOUTH Africa

Source: South African Journal of Higher Education; 2020, Vol. 34 Issue 2, p74-94, 21p

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Academic Journal

Differences in Mobile Banking trust Amongst Generation Y Consumers of the Major South African Retail Banks.

Authors : Van Deventer, Marko

Subjects: MILLENNIAL consumers; MOBILE banking industry; RETAIL bankingSOUTH Africa

Source: Acta Universitatis Danubius: Œconomica; 2020, Vol. 16 Issue 2, p160-175, 16p

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