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The Effects of Digital Transformation on Firm Performance: The Role of Customer Experience and IT Innovation

• Authors : Rawan Masoud; Sarah Basahel

Subjects: General Medicine; digital transformation; customer experience

• Source: Digital; Volume 3; Issue 2; Pages: 109-126

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TÜRK FİNANS SEKTÖRÜNDE DİJİTALLEŞME VE YENİLİKLER

• Authors : GÜLER, Hale Nur

Subjects: Beşeri Bilimler, Ortak Disiplinler; bankacılık; dijitalleşme

• Source: Volume: 13, Issue: 2 181-200Avrasya Dosyası

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Digital transformation & strategy in banking sector

• Authors : Πολλάλης, Ιωάννης; Σχολή Οικονομικών, Επιχειρηματικών και Διεθνών Σπουδών. Τμήμα Οικονομικής Επιστήμης; Οικονομική και Επιχειρησιακή Στρατηγική

Subjects: Digital transformation; Digital banking; Customer experience

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Blockchain Technology in the Tourism Industry: New Perspectives in Switzerland

• Authors : Roland Schegg; Lubica Hikkerova; Jean-Michel Sahut

Subjects: Economics and Econometrics; Customer experience; Blockchain

• Source: Journal of Innovation Economics & Management. :65-90

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Integrated Predictive Experience Management Framework (IPEMF) for Improving Customer Experience

• Authors : Arun Balakrishna Menon; Neelesh Ragunath Kumbhojkar

Subjects: Human-Computer Interaction; Engineering management; Customer experience

• Source: International Journal of Cloud Applications and Computing. 12:1-13

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How Can Firms Effectively Use Technology in Customer Journey Management

• Authors : William Boscardini Helouani

Subjects: customer experience; Management of Technology and Innovation; managerial requirements

• Source: Technology Innovation Management Review, Vol 11, Iss 7/8, Pp 32-47 (2021)

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Tech Transformation Strategy for Banks to Compete with Fintechs

• Authors : Sudipta Kumar Ghosh

Subjects: Customer experience; Transformation (function); Computer science

• Source: International Journal of Scientific Research in Science, Engineering and Technology. :47-51

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DIGITAL TRANSFORMATION TYPES FOR PRODUCT-SERVICE SYSTEMS

• Authors : Yong Se Kim

Subjects: Customer experience; Value creation; Transformation (function)

• Source: Proceedings of the Design Society. 1:1283-1292

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Exploring the application of IoT in the service station business

• Authors : William de Paula Ferreira; Luis Antonio de Santa-Eulalia; Georges Nassif

Subjects: Service (business); Customer experience; computer.internet_protocol

• Source: IFAC-PapersOnLine. 54:402-407

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New challenges for banking, financial services and insurance

• Authors : Nikola Radić

Subjects: Finance; Service system; HF5001-6182

• Source: Trendovi u Poslovanju, Vol 9, Iss 1, Pp 65-77 (2021)

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