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Retailers & Health Systems Can Improve Care Together.

• Authors : Huckman, Robert S.; Lee, Vivian S.; Staats, Bradley R.

Subjects: MEDICAL care; HEALTH care reform; RETAIL industry

• Source: Harvard Business Review. Mar/Apr2024, Vol. 102 Issue 2, p120-127. 8p. 2 Color Photographs.

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How Inclusive Brands Fuel Growth.

• Authors : Rodríguez-Vifá, Omar¹; Nickerson, Dionne²; Bharadwaj, Sundar³

Subjects: *MARKETING; *CUSTOMER experience; *DIVERSITY & inclusion policies

• Source: Harvard Business Review. May/Jun2024, Vol. 102 Issue 3, p114-123. 10p. 7 Color Photographs.

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How Digital Trust Varies Around the World.

• Authors : CHAKRAVORTI, BHASKAR; BHALLA, AJAY; CHATURVEDI, RAVI SHANKAR

Subjects: TRUST; DIGITAL technology; CONSUMER behavior

• Source: Harvard Business Review. Winter2023 Special issue, p140-143. 4p. 1 Color Photograph, 1 Chart.

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If Your Brand Promises Authenticity, You Better Deliver.

• Authors : NEWTON, REBECCA^1,2,3

Subjects: *CORPORATE culture; *CUSTOMER experience; *LEADERSHIP

• Source: Harvard Business Review. Winter2023 Special issue, p127-129. 3p. 1 Color Photograph.

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Joanne Crevoiserat.

• Authors : BARRA, MARY (AUTHOR); MCMULLEN, ERIN (AUTHOR); Dickstein, Leslie (AUTHOR)

• Source: TIME Magazine. 4/29/2024, Vol. 203 Issue 13/14, p42-42. 2/3p. 1 Color Photograph.

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ELEVATE the Client EXPERIENCE.

• Authors : Vandenack, Mary E.

• Source: Law Practice: The Business of Practicing Law. Jul/Aug2023, Vol. 49 Issue 4, p58-61. 4p. 2 Color Photographs.

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Executive Summaries.

Subjects: *CUSTOMER experience; *MARKETING; *CONSUMER behaviorCHINA

• Source: Harvard Business Review. Winter2022 Special issue, p136-140. 4p.

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How to Design Product Pages That Increase Online Sales.

• Authors : HARMELING, COLLEEN M.; BLEIER, ALEXANDER; PALMATIER, ROBERT W.

Subjects: WEB design; INTERNET sales; CUSTOMER experience

• Source: Harvard Business Review. Winter2022 Special issue, p71-74. 4p.

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The path forward for India's SaaS revolution: As India's Software as a Service (SaaS) industry evolves at an unprecedented pace, Praval Singh, VP of Marketing & Customer Experience at Zoho Corp., shares his insights into the industry's trajectory and future prospects

• Authors : Ghatak, Aanchal

Subjects: *CUSTOMER experience; *RELATIONSHIP marketing; *SOFTWARE as a serviceINDIA

• Source: Dataquest. Feb2024, Vol. 40 Issue 2, p27-29. 3p.

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What You’re Getting Wrong About Customer Journeys.

• Authors : Gopaldas, Ahir¹; Siebert, Anton²

Subjects: *CUSTOMER experience; *CONSUMER psychology; *MARKETING strategy

• Source: Harvard Business Review. Jul/Aug2022, Vol. 100 Issue 4, p92-99. 8p. 3 Illustrations, 1 Diagram.

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