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Analysis of MAP/PH1, PH2/2 Queueing Model with Working Breakdown, Repairs, Optional Service and Balking.

• Authors : Ayyappan, G.¹ ; Gurulakshmi, G. Archana alias¹

• Source: Applications & Applied Mathematics. Jun2023, Vol. 18 Issue 1, p1-46. 46p.

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A Dialogue Model for Customer Support Services.

• Authors : TING-YI KUO¹ ; LEE, ANTHONY J. T.¹

Subjects: *CUSTOMER services; *LANGUAGE models; *DEEP learning

• Source: Journal of Information Science & Engineering. May2023, Vol. 39 Issue 3, p671-689. 19p.

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Pre-service recovery: impact on customer satisfaction and acceptable waiting time.

• Authors : Qin, Jin¹ (AUTHOR) ; Xu, Fengqin¹ (AUTHOR); Wang, Rui¹ (AUTHOR)

Subjects: *CUSTOMER satisfaction; *SATISFACTION; *CUSTOMER services

• Source: Service Industries Journal. Jan2023, Vol. 43 Issue 1/2, p64-84. 21p. 1 Diagram, 10 Charts.

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Testing The Relationship Between Customer's Satisfaction, Products (Modes) And Services Of Islamic Banks.

• Authors : Wasai, Hafiz Abdul¹ ; Shah, Loqman²

Subjects: *ISLAMIC finance; *CUSTOMER satisfaction; *INVESTMENT informationPESHAWAR (Pakistan)

• Source: Journal of Islamic Banking & Finance. Jan-Mar2023, Vol. 40 Issue 1, p112-124. 13p.

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Queueing System with Potential for Recruiting Secondary Servers.

• Authors : Chakravarthy, Srinivas R.¹ (AUTHOR); Dudin, Alexander N.² (AUTHOR) ; Dudin, Sergey A.² (AUTHOR)

• Source: Mathematics (2227-7390). Feb2023, Vol. 11 Issue 3, p624. 24p.

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HOSHIZAKI ALLIANCE DIVERSIFIES THROUGH A STRATEGIC PARTNERSHIP WITH FOGEL.

Subjects: *BUSINESS partnerships; *FOOD service; *CONSUMERS

• Source: Total Food Service. Mar2024, Vol. 33 Issue 11, p110-112. 2p.

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Thinking Outside the Bill: Connecting People to Affordable Service.

• Authors : Locklear, Henrietta (AUTHOR) ; Cromwell, Katie (AUTHOR); Weinberg, Rachel (AUTHOR)

Subjects: *WATER utilities; *COMMUNITIES; *CUSTOMER servicesCANADA

• Source: Journal: American Water Works Association. Nov2022, Vol. 114 Issue 9, p10-17. 8p. 1 Color Photograph, 2 Diagrams, 1 Graph.

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The positive effect of physical constraints on consumer evaluations of service providers.

• Authors : Steinhart, Yael¹ (AUTHOR) ; Nitzan, Irit¹ (AUTHOR); Goldenberg, Jacob² (AUTHOR)

Subjects: *CUSTOMER services; *CONSUMERS' reviews; *ATTRIBUTION (Social psychology)

• Source: PLoS ONE. 10/10/2022, Vol. 17 Issue 10, p1-21. 21p.

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Multi-Stage Incentive-Based Demand Response Using a Novel Stackelberg–Particle Swarm Optimization.

• Authors : Dayalan, Suchitra¹ (AUTHOR); Gul, Sheikh Suhaib¹ (AUTHOR); Rathinam, Rajarajeswari¹ (AUTHOR)

Subjects: *INDEPENDENT system operators; *ENERGY consumption; *GRIDS (Cartography)

• Source: Sustainability (2071-1050). Sep2022, Vol. 14 Issue 17, p10985. 25p.

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Discovering meaningful engagement through interaction between customers and service robots.

• Authors : Hyun, Youyung¹ (AUTHOR); Hlee, Sunyoung² (AUTHOR); Park, Jaehyun³ (AUTHOR)

Subjects: *CUSTOMER relations; *CUSTOMER services; *ROBOTS

• Source: Service Industries Journal. Sep/Oct2022, Vol. 42 Issue 13/14, p973-1000. 28p. 4 Diagrams, 4 Charts.

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