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The Key to Delivering Amazing Customer Service.

• Source: CRM Magazine. Jan2014, Vol. 18 Issue 1, p10-10. 1p. 1 Color Photograph.

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WHAT DOES THE FUTURE OF CUSTOMER EXPERIENCE LOOK LIKE?

• Authors : CONICK, HAL; STEIMER, SARAH

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *MARKETING strategyMORGAN, Blake; PETERSEN, Chris; HYKEN, Shep

• Source: Marketing News. Sep2018, Vol. 52 Issue 8, p34-51. 18p. 6 Color Photographs.

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Hiring right-corporate values must match the candidate's personality: if your organization chooses words or phrases to live by, then these words become your core committed values that your business will hire and fire for

• Authors : Hyken, Shep

• Source: Franchising World. February 2013, Vol. 45 Issue 2, p60, 2p.

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How to Create "Wow" for Your Patients.

• Authors : Hyken, Shep; Baum, Neil

• Source: Journal of Medical Practice Management; Nov/Dec2015, Vol. 31 Issue 3, p153-155, 3p

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Salesforce Suggests What Should Top Our Customer Service To-Do Lists.

• Authors : Hyken, Shep

Subjects: SALES personnel; CUSTOMER service management; BUSINESS enterprises

• Source: Forbes.com. 9/24/2015, p65-65. 1p.

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How to Deal with Customer Service.

• Authors : Harris, Kathleen Murray

Subjects: CUSTOMER services; GIFTS; CALL center agentsHYKEN, Shep; PADWA, Lynette

• Source: Real Simple; Jan2018, Vol. 19 Issue 1, p42-42, 1p, 1 Color Photograph

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Driven to Learn.

• Authors : NASH, KIM S.

Subjects: *CONSUMER attitudes; COMPUTER software installation; INTERACTIVE voice response (Telecommunication)AVIS Budget Group Inc.HYKEN, Shep

• Source: CIO. 11/15/2012, Vol. 26 Issue 4, p10-11. 2p.

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Can you manage the 'Moments of Truth'?

• Authors : Weber, Rick

Subjects: CORPORATE culture; CUSTOMER satisfaction; CUSTOMER relationship managementHYKEN, Shep

• Source: Trailer / Body Builders; Apr2004, Vol. 45 Issue 6, p64-64, 1p, 1 Color Photograph

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A customer culture is good for everyone.

• Authors : Harrop, Chris

Subjects: HYKEN, Shep; BUSINESS enterprises; HEALTH care industry

• Source: MGMA Connection. Aug2018, Vol. 18 Issue 6, p6-7. 2p.

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