Search Results

Understanding and Improving Consumer Reactions to Service Bots.

• Authors : Castelo, Noah (AUTHOR); Boegershausen, Johannes (AUTHOR) ; Hildebrand, Christian (AUTHOR)

Subjects: *CUSTOMER services; *CONSUMER attitudes; *ARTIFICIAL intelligence

• Source: Journal of Consumer Research. Dec2023, Vol. 50 Issue 4, p848-863. 16p.

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Evaluating Performance Measurement Metrics for Lean and Agile Supply Chain Strategies in Large Enterprises.

• Authors : Dahinine, Benameur¹ (AUTHOR) ; Laghouag, Abderrazak² (AUTHOR) ; Bensahel, Wassila¹ (AUTHOR)

Subjects: *SUPPLY chains; *AGILE software development; *ECONOMIC indicators

• Source: Sustainability (2071-1050). Mar2024, Vol. 16 Issue 6, p2586. 19p.

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THE POWER OF IDENTITY CUES IN TEXT-BASED CUSTOMER SERVICE: EVIDENCE FROM TWITTER.

• Authors : Yang Gao¹ ; Huaxia Rui² ; Shujing Sun³

Subjects: *CUSTOMER services; *ELECTRONIC services; *CUSTOMER relationsSOUTHWEST Airlines Co. SOUTHWEST Airlines Co. SOUTHWEST Airlines Co. LUVTWITTER (Web resource)

• Source: MIS Quarterly. Sep2023, Vol. 47 Issue 3, p983-1014. 32p. 2 Color Photographs, 2 Diagrams, 21 Charts, 5 Graphs.

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CUSTOMER COMPLAINT AVOIDANCE: A RANDOMIZED FIELD EXPERIMENT OF PLATFORM GOVERNANCE BASED ON VALUE CO-CREATION AND APPROPRIATION.

• Authors : Xia Zhao¹ ; Peijian Song² ; Lanfei Shi³

Subjects: *CUSTOMER services; *CUSTOMER satisfaction; *CONSUMER complaints

• Source: MIS Quarterly. Sep2023, Vol. 47 Issue 3, p955-981. 27p. 10 Charts, 1 Graph.

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The Adoption of Open Banking Concept to Regulate Arab Countries Digital Payment.

• Authors : Abdelfattah Shaltout, Sherif Mohsen¹

Subjects: *BANKING industry; *PAYMENT systems; *DIGITAL technology

• Source: Journal of Law & Emerging Technologies (JOLETS). Oct2023, Vol. 3 Issue 2, p49-98. 50p.

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Exploring Determinants of Job Satisfaction: A Comparison Between Survey and Review Data.

• Authors : Lee, Changjae¹; Lee, Byunghyun¹ ; Choi, Ilyoung¹

• Source: SAGE Open. Oct-Dec2023, Vol. 13 Issue 4, p1-18. 18p.

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The Interrelationship between Human Resource Roles and Human Resource Management Effectiveness: Empirical Evidence from a Developing Country.

• Authors : Shakil, Rashed Mahmud¹ ; Karim, Md. Arfanul²; Uddin, Mohammad Jidhan²

• Source: International Journal of Multidisciplinary: Applied Business & Education Research. Sep2023, Vol. 4 Issue 9, p3079-3094. 16p.

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Who Should Own the Data? The Impact of Data Ownership Shift from the Service Provider to Consumers.

• Authors : Li, Shilei¹ (AUTHOR) ; Liu, Yang² (AUTHOR) ; Feng, Juan³ (AUTHOR)

Subjects: *BIG data; *CUSTOMER services; *DATA protection

• Source: Journal of Management Information Systems. 2023, Vol. 40 Issue 2, p366-400. 35p. 18 Diagrams, 3 Charts, 2 Graphs.

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A Study on the Experience Economy Examining a Robot Service in the Restaurant Industry Based on Demographic Characteristics.

• Authors : Joo, Kyuhyeon¹ (AUTHOR) ; Kim, Heather M.¹ (AUTHOR); Hwang, Jinsoo¹ (AUTHOR)

Subjects: *RESTAURANTS; *RESTAURANT customer services; *CUSTOMER services

• Source: Sustainability (2071-1050). Jul2023, Vol. 15 Issue 14, p10827. 15p.

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The Impact of Service Quality on Customer Loyalty through Customer Satisfaction in Mobile Social Media.

• Authors : Yum, Kyeongmin¹ (AUTHOR) ; Yoo, Byungjoon¹ (AUTHOR)

Subjects: *QUALITY of service; *CUSTOMER loyalty; *CUSTOMER satisfaction

• Source: Sustainability (2071-1050). Jul2023, Vol. 15 Issue 14, p11214. 14p.

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How Does Industrial Upgrading Affect Carbon Productivity in China's Service Industry?

• Authors : Weng, Shimei¹ (AUTHOR) ; Chen, Jianbao¹ (AUTHOR)

Subjects: *CUSTOMER services; *SERVICE industries; *ECONOMIC developmentCHINA

• Source: Sustainability (2071-1050). Jul2023, Vol. 15 Issue 13, p10580. 20p.

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Spatio-temporal pattern, matching level and prediction of ageing and medical resources in China.

• Authors : Wang, Zhenyan¹ (AUTHOR); Ye, Wei¹ (AUTHOR); Chen, Xicheng¹ (AUTHOR)

Subjects: *POPULATION forecasting; *POPULATION aging; *MEDICAL statisticsCHINA

• Source: BMC Public Health. 6/16/2023, Vol. 23 Issue 1, p1-13. 13p. 1 Diagram, 1 Chart, 4 Maps.

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Measurement of Service Quality and Customer Satisfaction in the SME Industry: Literature Study.

• Authors : Supriyati, Supriyati¹ ; Wiyatno, Tri Ngudi¹

Subjects: *SMALL business; *QUALITY of service; *CUSTOMER satisfaction

• Source: International Journal of Research in Industrial Engineering (2783-1337). Jun2023, Vol. 12 Issue 2, p129-142. 14p.

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THE APPLICATION OF THE SERVICE QUALITY ASSESSMENT SCALE (SQAS) IN EVALUATING SERVICE QUALITY OF YMCA FITNESS FACILITIES IN HONG KONG.

• Authors : Mak, Jennifer Y.¹ ; Lam, Eddie T. C.²; Siu-Yin Cheung³

Subjects: *QUALITY of service; *CUSTOMER services; *CONSUMER research

• Source: AMA Winter Academic Conference Proceedings. 2024, Vol. 35, p1097-1100. 4p.

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When Voice-Activated Assistants and Consumer Service Encounters Go Wrong: Attribution of Responsibility, Emotional Response, and Consumer Behavioral Outcomes.

• Authors : Lisanti, Alessandra¹

Subjects: *CUSTOMER services; *INTELLIGENT agents; *CONSUMER behavior

• Source: AMA Winter Academic Conference Proceedings. 2024, Vol. 35, p138-143. 6p.

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Exploring the impact of ethical leadership on proactive customer service performance.

• Authors : Song, Shuqiang¹; Zhou, Jiao²; Lv, Boyi³

• Source: Social Behavior & Personality: an international journal. Jul2023, Vol. 51 Issue 7, p1-14. 14p.

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Data Security, Customer Trust and Intention for Adoption of Fintech Services: An Empirical Analysis From Commercial Bank Users in Pakistan.

• Authors : Wenxiang Zhang¹; Siyal, Saeed² ; Riaz, Samina³

• Source: SAGE Open. Jul-Sep2023, Vol. 13 Issue 3, p1-17. 17p.

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Optimization of Medium Voltage Overhead Line Design for PT Algae Marine Life at PT PLN Kariango Customer Service Unit.

• Authors : Siregar, Rolandi Tumpal¹

• Source: International Journal of Social Service & Research (IJSSR). 2023, Vol. 3 Issue 7, p1658-1664. 7p.

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Spatio-temporal evolution and influencing factors of China's ICT service industry.

• Authors : Chen, Weixuan¹ (AUTHOR) ; Zhang, Shiwei^1,2 (AUTHOR); Kong, Dezhou³ (AUTHOR)

• Source: Scientific Reports. 6/15/2023, Vol. 13 Issue 1, p1-13. 13p.

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Analysis of MAP/PH1, PH2/2 Queueing Model with Working Breakdown, Repairs, Optional Service and Balking.

• Authors : Ayyappan, G.¹ ; Gurulakshmi, G. Archana alias¹

• Source: Applications & Applied Mathematics. Jun2023, Vol. 18 Issue 1, p1-46. 46p.

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Structural Change: Do Services Substitute or Complete the Industry?

• Authors : Gaberli, Ümit¹

• Source: International Journal of Social Inquiry. Jun2023, Vol. 16 Issue 1, p29-46. 18p.

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TRADE CREDIT FINANCING SCHEME ON RETAILER'S ORDERING QUANTITY FOR IMPERFECT QUALITY ITEM WITH LEARNING EFFECTS AND STOCKING STRATEGIES.

• Authors : NIGWAL, A. R.¹ ; KHEDLEKAR, U. K.²; GUPTA, N.²

• Source: Reliability: Theory & Applications. Jun2023, Vol. 18 Issue 2, p267-285. 19p.

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Adapted water wave optimization for integrated bank customer service representative scheduling.

• Authors : Lu, Xueqin¹ (AUTHOR); Wu, Chenxin² (AUTHOR); Yang, Xuhua¹ (AUTHOR)

Subjects: *CUSTOMER services; *BANK customers; *BUSINESS success

• Source: International Journal of Production Research. Jan 2023, Vol. 61 Issue 1, p320-335. 16p. 2 Diagrams, 6 Charts, 3 Graphs.

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Optimizing Customer Involvement: How Close Should You Be to Your Customers?

• Authors : Sampson, Scott E.¹ (AUTHOR) ; Chase, Richard B.² (AUTHOR)

Subjects: *INDUSTRIAL management; *CUSTOMER services; *CUSTOMER experience

• Source: California Management Review. Nov2022, Vol. 65 Issue 1, p119-146. 28p. 3 Diagrams, 3 Charts, 1 Graph.

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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator: study on 4-star hotel consumers in Malang City.

• Authors : Fitriyah, Nadya Lailatul¹; Sunaryo²; Hussein, Ananda Sabil³

Subjects: *CUSTOMER satisfaction; *HOTEL customer services; *WORD of mouth advertisingMALANG (Indonesia)

• Source: International Journal of Research in Business & Social Science. Dec2023, Vol. 12 Issue 9, p83-90. 8p.

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Examining the effect of logistics service quality on customer satisfaction and re-use intention.

• Authors : Lin, Xiaofang¹ (AUTHOR); Mamun, Abdullah Al² (AUTHOR) ; Yang, Qing² (AUTHOR)

Subjects: *QUALITY of service; *CUSTOMER satisfaction; *THIRD-party logistics

• Source: PLoS ONE. 5/31/2023, Vol. 17 Issue 5, p1-24. 24p.

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Market segmentation in urban tourism: A study in Latin America.

• Authors : Carvache-Franco, Mauricio¹ (AUTHOR); Regalado-Pezúa, Otto² (AUTHOR); Sirkis, Gabriela³ (AUTHOR)

Subjects: *URBAN tourism; *MARKET segmentation; *URBAN studiesLIMA (Peru); BOGOTA (Colombia); MEXICO City (Mexico)

• Source: PLoS ONE. 5/18/2023, Vol. 17 Issue 5, p1-15. 15p.

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Spatial Analysis of Tertiary Industry Evolution Based on Gravity Model: A Case of Central Plains Economic Region in China.

• Authors : Li, Qian¹ (AUTHOR) ; Wang, Jianping¹ (AUTHOR) ; Gao, Guohong¹ (AUTHOR)

Subjects: *GRAVITY model (Social sciences); *PLAINS; *SERVICE industriesCHINA

• Source: Sustainability (2071-1050). May2023, Vol. 15 Issue 10, p7989. 22p.

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Dementia is the second most feared condition among Australian health service consumers: results of a cross-sectional survey.

• Authors : Watson, Rochelle^1,2 (AUTHOR); Sanson-Fisher, Robert^1,2 (AUTHOR); Bryant, Jamie^1,2 (AUTHOR)

Subjects: *MEDICAL care; *CUSTOMER services; *DEMENTIA

• Source: BMC Public Health. 5/12/2023, Vol. 23 Issue 1, p1-7. 7p. 2 Charts.

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Developing the Scale for Measuring the Service Quality of Internet-Based E-Waste Collection Platforms.

• Authors : Fang, Yan¹ (AUTHOR) ; Qu, Zhuowen² (AUTHOR); Wang, Wenhua¹ (AUTHOR)

Subjects: *QUALITY of service; *ELECTRONIC waste; *TEST validityCHINA

• Source: Sustainability (2071-1050). May2023, Vol. 15 Issue 9, p7701. 16p.

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Sustainable E-Service Quality in Tourism: Drivers Evaluation Using AHP-TOPSIS Technique.

• Authors : Khan, Mohd Naved¹ (AUTHOR); Gupta, Neha² (AUTHOR) ; Matharu, Manita² (AUTHOR)

Subjects: *TRAVEL websites; *ELECTRONIC services; *LITERATURE reviewsINDIA

• Source: Sustainability (2071-1050). May2023, Vol. 15 Issue 9, p7534. 23p.

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Productive Service Agglomeration, Human Capital Level, and Urban Economic Performance.

• Authors : Peng, Du¹ (AUTHOR); Elahi, Ehsan¹ (AUTHOR) ; Khalid, Zainab² (AUTHOR)

Subjects: *ECONOMIC indicators; *HUMAN capital; *CITIES & townsCHINA

• Source: Sustainability (2071-1050). May2023, Vol. 15 Issue 9, p7051. 25p.

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Assessing the Quality of Sustainable Airline Services Utilizing the Multicriteria Decision-Making Approach.

• Authors : Al Awadh, Mohammed¹ (AUTHOR)

Subjects: *QUALITY of service; *AIRLINE industry customer services; *ANALYTIC hierarchy processSAUDI Arabia

• Source: Sustainability (2071-1050). May2023, Vol. 15 Issue 9, p7044. 19p.

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A Dialogue Model for Customer Support Services.

• Authors : TING-YI KUO¹ ; LEE, ANTHONY J. T.¹

Subjects: *CUSTOMER services; *LANGUAGE models; *DEEP learning

• Source: Journal of Information Science & Engineering. May2023, Vol. 39 Issue 3, p671-689. 19p.

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Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis.

• Authors : Lippitt, Patricia¹ (AUTHOR); Itani, Nadine¹ (AUTHOR) ; O'Connell, John F.¹ (AUTHOR)

Subjects: *CUSTOMER satisfaction; *SATISFACTION; *CUSTOMER services

• Source: Sustainability (2071-1050). Apr2023, Vol. 15 Issue 8, p6578. 18p.

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A Study on the Effect of Medical Service Quality on Customer Satisfaction during COVID-19 for Foreigners in Korea.

• Authors : Kim, Seieun¹ (AUTHOR) ; Kim, Hak-Seon^2,3 (AUTHOR)

Subjects: *QUALITY of service; *COVID-19 pandemic; *CUSTOMER satisfactionSOUTH Korea

• Source: Sustainability (2071-1050). Apr2023, Vol. 15 Issue 7, p5953. 12p.

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Risk‐Based Long‐Term Renewal Planning and Budget Forecasting for Aging Pipelines.

• Authors : Chakraborti, Rajat K. (AUTHOR) ; Green, Jonathan M. (AUTHOR); Hollander, Maria C. (AUTHOR)

Subjects: *BUDGET; *CAPITAL investments; *STRATEGIC planning

• Source: Journal: American Water Works Association. Apr2023, Vol. 115 Issue 3, p46-55. 10p. 2 Color Photographs, 5 Diagrams, 2 Graphs, 1 Map.

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مقارنة في السمات الشخصية والإدارية لإختيار المشرف (التربوي والإختصاصي) لمعلمي ومدرسي التربية الرياضية بين الذكور والإناث في وزارة التربية.

• Authors : أييم شبيب صالح¹ ; ىاشم أحسد سميسان²

Subjects: *PHYSICAL education teachers; *TEACHER leadership; *ACHIEVEMENT

• Source: Al-Rafidain Journal For Sport Sciences. Apr2023, Vol. 26 Issue 80, p66-86. 21p.

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Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots.

• Authors : Lei, Chun¹ (AUTHOR); Hossain, Md Sazzad² (AUTHOR) ; Wong, Elise³ (AUTHOR)

Subjects: *HOTEL customer services; *ROBOTS; *QUALITY of service

• Source: Sustainability (2071-1050). Mar2023, Vol. 15 Issue 6, p4914. 17p.

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Determinants of restaurant experience during the on-going pandemic scenario in India.

• Authors : Srivastava, Sidharth¹ (AUTHOR) ; Pareek, Teena¹ (AUTHOR); Sharma, Savita² (AUTHOR)

Subjects: *COVID-19 pandemic; *ACTIVE recovery; *FOOD serviceINDIA

• Source: Journal of Foodservice Business Research. 2023, Vol. 26 Issue 2, p208-224. 17p.

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Research on the Spatial Spillover Effect of Industrial Agglomeration on the Economic Growth in the Yellow River Basin.

• Authors : Song, Mei^1,2 (AUTHOR); Gao, Yujin¹ (AUTHOR) ; Dong, Furong¹ (AUTHOR)

Subjects: *INDUSTRIAL clusters; *WATERSHEDS; *ECONOMIC expansion

• Source: Sustainability (2071-1050). Mar2023, Vol. 15 Issue 5, p3885. 20p.

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Proposal and validation of a financial protection perception scale.

• Authors : Vieira, Kelmara Mendes¹ (AUTHOR) ; Brasil, Camila Viana² (AUTHOR) ; Bressan, Aureliano Angel² (AUTHOR)

Subjects: *CONFIRMATORY factor analysis; *EXPLORATORY factor analysis; *CONSUMER protectionBRAZIL

• Source: International Journal of Consumer Studies. Mar2023, Vol. 47 Issue 2, p723-735. 13p. 2 Diagrams, 12 Charts.

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Extension services and the technical efficiency of crop‐specific farms in China.

• Authors : Liu, Qian¹ (AUTHOR); Jiang, Yongmu¹ (AUTHOR); Lagerkvist, Carl‐Johan² (AUTHOR)

Subjects: *AGRICULTURAL extension work; *CUSTOMER services; *FARMSCHINA

• Source: Applied Economic Perspectives & Policy. Mar2023, Vol. 45 Issue 1, p436-459. 24p.

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Employer perspectives on undeclared work in the service sector: impacts and policy responses.

• Authors : Horodnic, Ioana Alexandra¹ (AUTHOR) ; Williams, Colin C.¹ (AUTHOR); Manolică, Adriana² (AUTHOR)

Subjects: *SERVICE industries; *ECONOMIC structure; *PRIVATE sectorEUROPE

• Source: Service Industries Journal. Mar/Apr2023, Vol. 43 Issue 5/6, p358-377. 20p. 9 Charts, 2 Graphs.

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Go-Jek business customers service quality significant efectifly to customer satisfaction in pematangsiantar region (case study of Simalungun University students).

• Authors : Sinurat, Anggiat¹ ; Saragih, Liharman¹; Napitu, Resna¹

Subjects: *EMPATHY; *CUSTOMER satisfaction; *QUALITY of service

• Source: KnE Social Sciences. 3/3/2023, p687-695. 9p.

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A Fully Completed Spherical Fuzzy Data-Driven Model for Analyzing Employee Satisfaction in Logistics Service Industry.

• Authors : Nguyen, Phi-Hung¹ (AUTHOR)

• Source: Mathematics (2227-7390). May2023, Vol. 11 Issue 10, p2235. 34p.

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Towards optimal virtual machine placement methods in cloud environments.

• Authors : Zuo, Haichun¹ (AUTHOR)

• Source: Journal of Intelligent & Fuzzy Systems. 2023, Vol. 44 Issue 5, p8663-8696. 34p.

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Toss a Peach and Get Back a Plum: Impact of Customized Services on Firm Performance.

• Authors : Yuanbin Xu¹; Yuchen Wang¹ ; Fucai Lu¹

• Source: SAGE Open. Apr-Jun2023, Vol. 13 Issue 2, p1-14. 14p.

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2024 Buyers Guide & Directory: Your guide to companies, services and supplies for the industry!

Subjects: *EDIBLE coatings; *VACUUM packaging; *FOOD prices

• Source: Bakers Journal: Voice of the Canadian Baking Industry. Feb2024, Vol. 84 Issue 1, p21-42. 22p.

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Teamwork Drives Success at Babikow Greenhouses: This fifth-generation family business, which will celebrate its 150th anniversary in 2025, is proud to offer top-tier customer service and honor the family legacy.

• Authors : Hullett, Julie

Subjects: *FAMILY-owned business enterprises; *FAMILY services; *CUSTOMER services

• Source: Greenhouse Grower. Apr2024, Vol. 42 Issue 4, p6-8. 3p.

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